Refund policy

At Kitsydoo, we want you to feel confident shopping with us and we’re committed to making things right if something goes wrong.

Returns

Because many of our products are shipped directly from our suppliers, we only accept returns in certain cases. We do not accept returns for:

  • change of mind

  • incorrect size or color chosen by the customer

  • delays caused by shipping carriers

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@kitsydoo.com.

To help us resolve the issue quickly, include:

  • your order number

  • a description of the issue

  • clear photos of the item and packaging

If approved, we may offer a replacement, store credit, or refund, depending on the situation.

Refunds

Refunds are only issued for items that are confirmed to be:

  • damaged

  • defective

  • incorrect

  • lost in transit where confirmed by the carrier

Approved refunds will be sent back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Cancellations

Orders may only be cancelled within 12 hours of purchase. After that, your order may already be processed and sent to our supplier.

Contact Us

For any return or refund questions, please contact us at:
hello@kitsydoo.com